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Allus Global Obtains COPC® Certifications in Quality and Workforce Management
[February 05, 2015]

Allus Global Obtains COPC® Certifications in Quality and Workforce Management


Allus Global continues to add excellence in management and providing services to the highest international standards. This time, the areas of Quality and Workforce adapted their processes according to the prestigious COPC (News - Alert)® Norm. With these new certifications, Allus reaffirms its position of excellence in the market continuing to be the leader in Latin America.

Confirmation of this achievement was announced by the international consulting Kenwin - Implementation Partner Latam, which through its representative Maria Fabro, emphasized strengths and operational advantages that allowed Allus to reach this goal: "Once again this past year has been very intense for Allus. The defiant dynamics of economic changes in different countries is a chllenge to overcome even for very prepared managements. This is the space in which Allus stands out, the conviction at all levels of the company for teamwork and operating under rigorous methodology and process standards. From Kenwin we are very proud to support this management process for several years. Training of middle management and also the executive teams was key to achieve the COPC® certification and implementation of best practices and processes in Argentina, Colombia and Peru. We celebrate as a member of this successful team of people, the achievements that Allus has accumulated year after year."



About ALLUS/Contax: Allus Global is the leading regional company in Contact Center & BPO services. Serving the Latin American, Spain and the US markets with multiple platforms in Argentina, Colombia, Peru and Brazil. Allus is part of Contax, the largest call center in Latin America and one of the largest worldwide.

About Kenwin and COPC: Kenwin is an international consulting firm that provides consulting, training and certification for loyalty, care and customer acquisition. Kenwin is the exclusive representative in Latin America and Spain for COPC. COPC is the most prestigious and rigorous performance management system of global use in the BPO industry, contact centers and customer management.



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