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October 10, 2012

TIM Brasil Selects TOA Technologies
By Rahul Arora
TMCnet Contributor

TOA Technologies (News - Alert), a provider of mobile workforce management applications, recently announced that its ETAdirect solution has been chosen by TIM Brasil. Soon, ETAdirect will integrate with several of TOA partner Amdocs' (News - Alert) applications, including the Clarify CRM suite. TIM Brasil deployed ETAdirect in less than four months.

With ETAdirect, clients can impose order and efficiency on these operations, while dramatically increasing workforce productivity and enhancing their customers’ experience. The solution reminds the customers of their appointments by phone, text, e-mail or social media. And they can confirm, track, cancel or reschedule appointments throughout the process. Running on TOA’s ultra-secure private cloud, ETAdirect Enterprise consistently posts 12-month uptimes exceeding 99.99 percent.

"We needed an agile field service management solution that could meet our constantly changing business requirements. Partnering with TOA Technologies, we were able to launch our Live TIM service in alignment with our company goals, helping us to be both more competitive in our market while ensuring that we can keep our customers satisfied with timely, high quality service," said Germano Vieira, director of operations for TIM Fiber.

"We're excited to be delivering solutions that work for our customers, and proud that our world-class team can meet their needs and exceed their expectations. With this deployment, we're extending our 100 percent track record of successful delivery to our new customers in Brazil," said Yuval Brisker, co-founder and CEO of TOA Technologies.

Edited by Rich Steeves


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