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June 27, 2011

APAC Opens New Contact Center in Uruguay
By Tracey E. Schelmetic
TMCnet Contributor

APAC Customer Services, Inc., one of the largest outsourced contact center services providers in the world, has announced that it has opened a new contact center in Montevideo, Uruguay.

The new contact center, which began taking calls June 13, is located in Aguada Park, an international center for global services situated in the free zone area of Montevideo. APAC will occupy three floors of the newly constructed building. The new call center will have an initial capacity for 630 agent workstations.

The contact center is expected to generate at least 300 new jobs in Montevideo in 2011, with additional employment opportunities in the future. Workers at the Montevideo contact center will perform a number of functions, including management, customer care, technical support, sales, and back-office work The center will offer both business-to-business and business-to-consumer solutions designed to maximize the customer experience and improve overall performance for its client base.

“The development of the Montevideo site is an important step in APAC's global growth plan,” said APAC CEO Kevin Keleghan. “APAC chose to do business in Uruguay because of the country's robust economy, pro-business climate, high-quality workforce and solid technical and utility infrastructure. We appreciate the confidence put in us by the clients we serve at the Montevideo site. Our clients share our passion to deliver high quality, exceptional customer experience with each interaction.”

APAC Customer Services, Inc., headquartered in Bannockburn, IL, provides outsourced customer care services to companies working in healthcare, business services, communications, media and publishing, travel and entertainment and financial services industries.

Tracey Schelmetic is a contributing editor for TMCnet. To read more of Tracey's articles, please visit her columnist page.

Edited by Rich Steeves


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