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July 26, 2011

Aspect Completes Acquisition of Corsidian Businesses in Brazil, Mexico, Colombia, Puerto Rico
By Anshu Shrivastava
TMCnet Contributor

Aspect, a provider of customer contact and Microsoft platform solutions, has announced the closing of its acquisition of the Corsidian (News - Alert) businesses in Brazil, Mexico, Colombia and Puerto Rico.



Corsidian is a customer contact solutions provider in the Latin American (LATAM) region with approximately 100 employees. Aspect (News - Alert) announced its intent to acquire the company earlier this year.

With this acquisition, Aspect expects to support its commitment to strategic growth in the LATAM region. The company said that the acquisition builds upon a successful channel partner relationship of over 10 years with Corsidian and helps it meet the rising demand for customer contact solutions in the LATAM region.

“Through a combination of Aspect’s expanded footprint from the Corsidian acquisition, our strong LATAM channel partner presence, and increasing traction of Aspect solutions for customer contact, the company is well poised for substantial growth in this burgeoning market,” said Jim Foy, president and chief executive officer at Aspect.

The completion of this acquisition has enabled Aspect to “immediately” increase its direct presence in the region. Company officials said that it has enables greater responsiveness to customers in this growing market segment.

Thanks to Corsidian’s extensive experience in selling and deploying Aspect solutions, and its intimate knowledge of customer needs within the LATAM market, Aspect plans to bring more resources to bear to support its customer service, collections, and sales and telemarketing solutions across the region.

Additionally, the local presence is also expected to allow Aspect, in partnership with Microsoft, to effectively connect the contact center with the rest of the enterprise with unified communications and collaboration capabilities. 

Pointing out that companies in region are looking for effective strategies to improve the customer experience amidst rapidly changing market conditions, Foy said that Aspect’s robust solutions will help organizations in the LATAM region drive meaningful business results.

“Now that the acquisition is complete, we look forward to taking advantage of the new business opportunities the combined entities provide,” Foy said.

Additionally, Aspect has also announced that it is the overall sponsor of United Business Media’s 2011 European Call Centre & Customer Service Awards.


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Rich Steeves

 






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