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June 19, 2012

Peru Opens its Doors Again to Aegis, New Contact Center
By Mini Swamy
TMCnet Contributor

Over the last few years, the Peruvian industry has been shaping up pretty well. On the economic and employment front, things have been rosy and the market potential for Spanish voice services has increased. Aegis, a global consulting, technology and outsourcing company, is determined to use this to its advantage by increasing its presence there.

The inauguration of a new contact center in the Peruvian capital city of Lima is a step in that direction, and a follow up of the Aegis acquisition of Actionline de Argentina in October 2010.

According to Aparup Sengupta, managing director and global CEO, confident in being able to offer the best customer experience to the community, it was easy to do business in Peru as it had a skilled labor market and was economically and politically stable.

As everything was conducive to growth, Aegis' idea for a new contact center was a sure way of expanding its Latin American presence and an effort to improve its position in Peru. It already has

5000+ employees and five sites already spread out in different Argentine cities.

Aegis plans to hire over 800 employees in the first phase for the new contact center. It aims to reach a headcount of 2,000 in the second year.

Located right in heart of Lima, the proposed contact center is expected to have state-of the art facilities and lots of room for all the needs of its employees.

"We are very happy we were able to enter Peru, which adds a new flag to the global Aegis Map,” said Fernando Padrón, Country Head Aegis Peru. “From here we will be offering our services to the internal Peru market, and also to the off shore markets."

After three decades of leadership and expertise, Aegis has won many accolades and has a presence in 12 countries and 50 locations. With more than 55,000 employees, Aegis manages over one billion customer interactions every year for over 300 clients across verticals.

Its increasing presence in Peru marks the beginning of a long innings in Latin America.

TMCnet reports that Contactual (News - Alert) has introduced its OnDemand Contact Center, which covers all customer-facing aspects of business by offering flexible, comprehensive, cost-effective features to improve both the quality and efficiency of every customer service interaction. Contactual now provides a solution that guarantees customers are taken care of the way they should be.

Want to learn more about the growing communications opportunities in Latin America? Then be sure to attend LatinComm Conference & Expo taking place Oct. 2-5, in Austin, TX. The LatinComm Conference& Expo is designed to provide the tools necessary to develop Latin American business strategies and successful partnerships. Professionals from North and South America will be given the opportunity to network in a relaxed atmosphere in Austin Texas at ITEXPO (News - Alert) West.For more information on registering for the SUITS LatinComm Conference & Expo, click here.

Stay in touch with everything happening at LatinComm. Follow us on Twitter.

Edited by Braden Becker


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