More Other Countries IP Communications Stories
June 21, 2012
It's always a nice feeling when good work is acknowledged and Mcall, the contact center services company for Brisa and INE, Portugal's national statistics office, patted themselves when they were honored with Altitude Software's (News - Alert) Innovation Award, ex-aequo, at the 8th APCC International Contact Center Conference gala dinner, at Penha Longa Hotel, Sintra, Portugal.
This is the third year that Altitude, a unified customer interaction solutions provider, is handing out this award. Unlike the previous editions that distinguished leading companies in the financial, energy and government sectors, the third edition recognizes innovation and improvement.
The third edition of the award was primarily meant to encourage and reward companies that delivered great service and outstanding business performance through innovation and improvement on top of Altitude Software solutions.
Mcall, which specializes in providing multi-channel CRM services, distinguished itself by working with Altitude software solutions and made smart use of teleworking. The end result, according to officials, was added flexibility, better resource management, motivated teams and excellent service metrics. Mcall has also extended its customer service, telemarketing, sales and other services to other clients.
INE, Portugal, which is responsible for the distribution of official statistical information that is required for economic and social development, used the Altitude software to enable teleworking within major statistical operations that require high quality work.
With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
Other news reports that Belgium Railways (NMBS/SNCB) adopted Altitude uCI customer interaction management solutions, which helped deliver measurable service level improvements and better customer service at its international train operations.
SNCB Europe contact center handles international train operations and international ticket sales with complex and extensive offerings that include different train services to international destinations and its 60 agents handle 500,000 calls per year.
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Edited by Brooke Neuman